Hardware Not Found

Hardware not found can be caused by numerous issues. To start it is best to confirm the USB cables are not compromised. Have the customer change the cable with a cable known to work.

Next enter the computer settings and disable USB selective suspend.

Ensure the MedRx equipment is not plugged into a USB Hub or docking station. The equipment should be plugged directly into the PC.

Change the USB port that the equipment is plugged into. Some ports are for basic communication or charging only. It is good practice to try multiple ports.

If these items do not work, call the MedRx customer support.